Visiting Policy
Our goal is to provide a safe environment for our patients and visitors. Please respect these guidelines for the courtesy of our patients and families and for everyone’s safety.
- If you are experiencing COVID-19 or respiratory symptoms and are seeking medical care, please mask to protect our patients, visitors, and healthcare team.
- If you are a patient and have been diagnosed with COVID-19, please call the area where your appointment is before your visit.
Visiting patients:
- Persons who currently have acute respiratory symptoms (such as cough or shortness of breath, or have been diagnosed with influenza/“flu” or COVID-19 are not permitted.
- Do not visit if you are experiencing a fever, cough, sore throat, or body aches.
- If it is necessary for you to visit and you are experiencing respiratory conditions (such as cough, congestion or fever), a MASK will be REQUIRED.
Guidelines for visiting a patient in isolation:
- Visitors may be asked to wear a mask and follow directions provided by healthcare staff while visiting.
For your convenience, masks and hand sanitizer have been placed at all hospital entrances.
Family and friends brighten your day and can help speed your recovery. During your hospitalization at Tomah Health, our goal is to provide an environment that promotes healing and provides a positive experience for you and your visitors. To accommodate the varied needs of our patients, the following guidelines should be explained to our visitors upon their arrival:
- Visiting hours are from 6 a.m. to 6 p.m. Monday – Friday and 9 a.m. to 5 p.m. Saturday and Sunday, except for patients in the Special Care Unit. Special visiting hours are maintained on these units;
- Tomah Health is a smoke-free hospital. Smoking is not permitted inside the hospital or patient rooms. There is a specified smoking area outside on the hospital grounds for those individuals who desire to smoke;
- The television must be kept at a low volume for the rest and welfare of all of our patients. If you are visiting a patient sharing a room with another patient, the television may be requested to be turned off to allow for sleep. Nursing personnel may request that televisions be turned off at 10 p.m.;
- We encourage family visits; however, small children should be held by hand for their safety. To prevent transmission of germs, children should never be allowed to sit or lie down on the floor;
- We understand that some of our patients have special likes and dislikes regarding food. Please feel free to express your food preferences to the staff;
- Medications should be given to the patient by the nurse or physician only. Special circumstances will require a physician’s order;
- We strive to provide all patients and visitors with a clean and pleasing environment. To allow our Environmental Services department to keep the patient room as sanitary as possible, visitors may be requested to leave the room to be cleaned. We realize this may be inconvenient; however, we suggest visitors enjoy our cafeteria or tour our grounds during this time. We also have a beautiful lakeside waiting room available to patients and their families at the end of the south hall;
- To benefit all patients, visitors, and staff, all visitors are responsible for conducting themselves in a polite and courteous manner. Any visitors who exhibit threatening behavior or use abusive or profane language will be requested to leave the facility;
- Some families may have special circumstances that do not follow our visiting hours policy. Special needs are considered a priority. Please tell the nursing team leader or unit manager of your requests, and every effort will be made to meet any special needs that arise.
Café Hours
Our Café is located on the third floor of Tomah Health. The Cafe is open Monday – Friday from 6:30 a.m. to 6:30 p.m. and Saturday & Sunday from 6:30 a.m. to 6:00 p.m.
Breakfast is served Monday through Friday from 6:30 a.m. to 9:30 a.m. Saturday and Sunday: Grab & Go options are available.
Lunch is served Monday through Friday from 11:00 a.m. to 1:30 p.m. Saturday and Sunday: Grab & Go options are available.
Between service, on the weekends, holidays, and when the cafe is closed, Grab & Go options are available for purchase. These include sandwiches, salads, snacks, fruits, veggies, beverages, and more.
Vending Machines
Vending machines are located on the first floor near our Emergency Department and on the third floor near the Café.
Telephone Service
To call outside the hospital from your bedside telephone, dial 9, wait for the dial tone, and then dial the number you wish to call. There is no charge for local phone calls. When dialing outside the local area, dial 9 and then 0 to obtain an outside operator to assist you. The outside operator will ask how you wish to be billed for the call. Charges may be billed to your home phone or to your telephone credit card. You may also make collect calls.
A telephone is also available for communication-impaired (i.e., hearing and speech) patients and visitors. Contact your nurse for this service.
WIFI
For your convenience, Tomah Health provides public WIFI throughout our facility. Contact our main Admissions Desk for any questions.
Gift Shop
The Tomah Health Gift Shop is located in our main lobby and provides various items, including fresh flowers, home décor, seasonal gifts, jewelry and apparel, baby gifts, plush toys, coloring books, candy, women’s and men’s gift items, Tomah Health gear, greeting cards and much more. The use of hand sanitizer is strongly encouraged upon entering the gift shop.
Lost and Found
Lost and found items are turned in to the Environmental Services Department and retained for 30 days. The department is located on the ground floor of the hospital.